Gift card and Return Policy

Any merchandise purchased online needs to be returned online, not in stores. Any merchandise purchased IN STORE has to be returned to THE SAME STORE! All gift cards purchased online can only be used for ONLINE purchases. No in store purchases using online gift card. Also, gift cards that are purchased in store can only be used in store. NO GIFT CARDS ARE REFUNDABLE.
Thanks for shopping at Stella! If something wasn’t your favorite, the exchange and return policies are listed as follows:
Note: The policies described below only apply to online purchases that are made through www.stellalagunabeach.com.
  • Final Sales: All sales of accessories, jewelry, and items marked as “sale” are final. Final sale items cannot be exchanged or returned.
  • In order for successful exchange and/or refund, the merchandise must be returned unworn and with tags intact. Refunds are only available to online purchases returned by mail.
  • You have 21 days to return or exchange.
    • Refund of online purchases must include a filled out “return/exchange form” Please include in package with returning item.
  • Mail to: Stella Style Inc.
        7840 N. Via Del Rio
        Fresno, CA 93720
           
  • Allow 2-3 weeks from the return ship date for your refund to be processed and credited. Refund is only credited to original form of payment.
  • Final Sale merchandise or items sent back past the 21 day return policy will not be accepted and will be returned to sender.
  • Returns for DAMAGES, please fill out the Return Form that is sent with your package. Must be filled out completely.
  • Questions? Please email Stellaonline7@gmail.com
 Please remember that failure to fill out return form or leave form of return requested (store credit/refund) will automatically be processed as a store credit.
 RETURN POLICY
US RETURNS
Merchandise must be postmarked for return within 21 days of order date.
Merchandise must be unworn, unwashed and free of damages.
Merchandise must have any tags that were attached originally.
Any merchandise marked final sale may not be returned.
Shoes must be returned in the original box without damage to box.
Hair accessories, undergarments, belts, jewelry and bodysuits cannot be returned.
Items sent back with make up or deodorant stains will NOT be accepted.
All returns must include completed return form enclosed in package.
Highly recommend tracking your return, as we are not responsible for lost/damaged return packages.
 
REFUNDS AND PROCESSING
 Refunds will be processed within approximately 21 business days after we receive your return, please check tracking information for delivery of your return package as we will only email you once your refund/credit has been completed.
Returns for store credit will be processed free of charge.
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
No refunds will be made on returns accepted past the 21 day mark.
Any orders refused or returned as UNCLAIMED will be charged a restocking fee of 15% and the items will be refunded at the current selling price.  Please note shipping fees will not be refunded.
Store Credit can only be used online at our website, www.stellalagunabeach.com and will be issued in the form of a GIFTCARD via email.
Store credit never expires. Store credit is provided in U.S. Dollars.
Your use of the Store Credit constitutes your agreement to our Terms.
All returns must be sent to:
 Stella Style Inc.

 

7840 N. Via Del Rio

Fresno, CA 93720

 
 *if you agree to buy a FINAL SALE ITEM if the the item is received damaged- a REFUND will not be valid on the item if there is a replacement size available
*Please note any orders sent with FREE SHIPPING and 50% or more of the order is returned will be subject to the original shipping fee deducted from the total amount of the refund if you choose to have your order refunded.  If you select store credit, you will not be deducted the original free shipping fee and will receive the refund for the entire amount.  
Please click this link below to download and print your return form. 
Download: Return Merchandise Authorization Form